National policy and research continues to emphasise the importance of effective communication skills for health and social care professionals and the impact this has on the person experiencing care.
This well evaluated, 2-day experiential course explores challenging communication issues from the participant’s practice. The approach to learning is interactive and uses video. Facilitators guide and support the participant through the process to ensure everyone feels safe.
The course addresses:
- Background and evidence
- Specific communication skills
- Strategies in certain contexts e.g. breaking bad news, dealing with anger, handling distress
- Developing confidence in managing challenging scenarios
Dates for 2019:
- Tuesday 2nd & Wednesday 3rd April
This course is free, however, there is a charge for non attendance, detailed in the terms and conditions below.
Prior to attending the course
A key requirement of this course is that you have managerial support. In agreement with your manager, we require you to provide clear personal learning objectives to secure a booked place. We also require your agreement to be contacted 6 weeks after the programme to assess any outcomes as a result of your attendance of the programme.
Terms and conditions
All cancellations must be received in writing (email is acceptable) seven calendar days before the start of the course. Cancellations made after this date will be charged a fee of £100.
Registrants who do not attend on the day will be considered ‘no shows’ and will be charged a fee of £100.