Author: Susan Friend

Welcome Team Volunteer
Role Description

Being there for all the family

The aim of the role:
The welcome desk is the public ‘face’ of the hospice for all visitors and our Welcome Team are here to offer a warm welcome to patients, their families and all other visitors to North Devon Hospice. The team ensures all enquiries are handled calmly and efficiently and help our visitors to feel at ease and looked after.
What’s involved:
You will be meeting & greeting all visitors in a warm and professional manner. Ensuring people sign in and out in compliance with our fire regulations. Notifying the appropriate members of staff of their visitors arrival and accompany patients or visitors to the Bedded Unit or the Terrace Café when appropriate. You will be receiving and recording post and donations, helping visitors with their purchases from the Welcome Desk display cabinets and card dispensers as well as answering and transferring telephone calls from the main switchboard. Undertaking any other tasks as requested or appropriate within the nature of the role.
Hours required:
The Welcome Desk is manned Monday to Friday, from 8:45am—5pm however, there is flexibility on the shifts covered and the times you can offer us.
Currently we are looking for assistance for the following shifts:
Monday approx. 8:45am—1pm
Tuesday approx. 8:45am—1pm
Wednesday approx. 8:45am—1pm

What the hospice offers:
A safe, welcoming and supportive environment
You will be part of a dedicated and friendly team
The opportunity to utilise existing skills or develop & lean new skills
Reimbursement of reasonable travel expenses
An induction & full training and guidance given on all aspects of the role
The opportunity to meet new people
The knowledge you are directly contributing to the care & support offered to our patients and their families we care for
Regular support and supervision along with quarterly team meetings
What you can offer us:
An ability to work unsupervised as well as being part of a team in a busy environment
A friendly, approachable and non-judgemental manner
The ability to respect and maintain strict confidentiality and to adhere to good practice regarding professional boundaries
Good communication skills including a professional telephone manner
Ability to work in a flexible, mature and compassionate manner
Good literacy & IT skills with a good attention to detail
A willingness to undertake training and to follow NDH policies and guidelines
Next steps:
If you would like to join our Welcome team as Welcome Team volunteer please contact Sue in our Volunteering Office for an informal chat: 01271 347226 or email Sue at: susanfriend@northdevonhospice.org.uk
Details of this role and all our current vacancies can be found on our website along with our volunteer application form and our equality monitoring form, which we require completed:
https://www.northdevonhospice.org.uk/jobs-volunteering/working-for-north-devon-hospice/
Please note: A standard Disclosure and Barring Service check is required for this role. We cover the cost of this and will assist in completing the check. We will also require two character references.
If you have any questions about this role or any volunteering opportunities with the hospice please contact Sue Friend as above.