Author: Susan Friend

Terrace Café Assistant Volunteer
Role Description

The aim of the role:
To provide a friendly and welcoming service to our visitors, volunteers and staff visiting our Terrace Café, at the main hospice site in Barnstaple. You will be assisting the catering team deliver a professional an efficient service. All the meals in the Terrace Café are freshly prepared and made from fresh local ingredients, many of which are grown in our very own kitchen garden.
What’s involved:
Welcoming our visitors in a warm and friendly manner. As a Front of House Volunteer you will be taking food orders and operating the electronic till system ensuring payment for food and drinks are processed as efficiently as possible and all food orders are passed to the kitchen staff in a timely manner. Once cooked, delivering meals to the correct table and ensuring our visitors have everything they need to enjoy their meal.
If you prefer to be behind the scenes, as a kitchen assistant you will be assisting our chefs with food preparation for the days menu. As well as serving meals onsite we also cater externally for local businesses and functions providing freshly prepared sandwich platters and buffets so you will also be assisting in preparing these as well as operating the commercial dishwasher and helping to keep the kitchen clean and tidy, which are vital in the smooth running of any kitchen. Undertaking any other tasks as requested or appropriate within the nature of the role.
Hours required:
Our Terrace Café is open 7 days a week and we have various shifts available throughout the week. There may also be further opportunities to volunteer for occasional evenings and special events we hold throughout the year if you are interested. We are flexible with the start and finish times but as guide these are the times we are looking to cover:
Our morning shift 8am - 12pm currently Wed/Thurs/Friday mornings
Occasional Friday morning shift 9am - 11am
Our short Lunch time shift 12pm - 2pm Monday to Friday
Lunch and Afternoon shift 11:30am - 4:30pm daily
There is no expectation to undertake a shift every day, one or two shifts a week would be ideal.

What the hospice offers:
A safe, welcoming and supportive environment
You will be part of a dedicated and friendly team
Full training and guidance given on all aspects of the role
Reimbursement of reasonable travel expenses
The opportunity to develop & lean new skills
The opportunity to meet new people
The knowledge you are directly contributing to the care & support offered to our patients and their families we are privileged to care for
What you can offer us:
A friendly and approachable manner
The ability to work as part of a team in a busy environment
An ability to work unsupervised at times
Good personal hygiene and a willingness to follow strict Infection Control measures
Good communication skills with a good attention to detail
A willingness to undertake training and to follow NDH policies and guidelines
Confidence to interact with visitors along with good customer service skills
Previous catering or customer service experience is desired although not essential
Next steps:
If you would like to join our friendly Terrace Cafe team please contact Sue or Sharon in our
Volunteering Office for an informal chat: 01271 347226 or email Sue at: susanfriend@northdevonhospice.org.uk
Details of this role and all our current vacancies can be found on our website along with our volunteer application form and our equality monitoring form, which we require completed:
https://www.northdevonhospice.org.uk/jobs-volunteering/working-for-north-devon-hospice/
Please note: a Disclosure and Barring Service check may be required for this role, and we will require two character references.
If you have any questions about this role or about any other volunteering opportunity for the hospice please contact Sue Friend as above.
We very much look forward to hearing from you.