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Professional and personal development

Professional and personal development

Supporting our staff and volunteers

The hospice is committed to training and development for all staff.

One of our strategic objectives is to attract, engage and develop our staff and volunteers to further enhance the care that we provide. We put this into practice through various services and initiatives. These include:

Induction Programme and training for new employees
A personalised induction programme is developed for all new employees and volunteers, including information, history and philosophy of North Devon Hospice, Health and Safety, Human Resources and IT, as well as an induction specific to the role. There is also often an opportunity to meet staff and volunteers from across the hospice as you settle into your role.

Training
All new starters at the hospice will receive training and development through statutory training which provides an overview on topics such as Equality and Diversity, General Data Protection Regulation (GDPR), and Health and Safety. This training is then repeated 3-yearly for staff and volunteers. We use an online training portal to allow staff and volunteers to access the training at a time that suits them and there may also be the opportunity to attend other training workshops and courses that are relevant to your role; interest in such courses can be identified at appraisals, 1:1's or throughout the working year by staff, volunteers and their managers.

Performance Reviews
New employees have performance reviews in the first six months of employment as part of their probationary period. All employees have an annual appraisal and an agreed personal development plan.

Management Development Programme
Our management development programme is designed to equip managers with fundamental people management skills, such as managing difficult conversations, absence management, performance management, recruitment and selection, management and leadership styles and holding team meetings. The 18-month programme covers a period during which managers will be supported and developed through group workshops, skills training, peer coaching and on-line resources.  

Staff Consultative Forum 
North Devon Hospice places emphasis on strong employee communications, and wishes to ensure that members of staff are well informed and have the opportunity to communicate their views. One method of ensuring good communication is via our Staff Consultative Forum which provides an effective way for staff to be consulted on a range of matters relating to them.
Volunteer Consultative Forum 
North Devon Hospice places emphasis on strong communications, and wishes to ensure that volunteers are well informed and have the opportunity to communicate their views. One method of ensuring good communication is via our Volunteer Consultative Forum which provides an effective way for volunteers to be consulted on a range of matters relating to them.

Staff Survey
The hospice encourages staff engagement and openness. To help us achieve this we carry out a staff survey on a regular basis with all employees being invited to complete an online questionnaire. We listen to the feedback given by staff and make improvements where we can. 
Volunteer Engagement Survey
The hospice encourages volunteer engagement and openness. To help us achieve this we carry out a volunteer survey on a regular basis with all volunteers being invited to complete an online questionnaire. We listen to the feedback and make improvements where we can. 

For you
Everything at North Devon Hospice is a team effort that relies on every member of staff and volunteer acting together with their wider teams to achieve their shared aims. It's important that you are also well supported to meet other members of staff, volunteers and make friends.  

Throughout the year we run a series of Yoga workshops for our staff and volunteers, giving you the chance to use your lunchtime for some gentle exercise and to nurture your own wellbeing. Our Yoga classes are ran by a professional teacher and everyone is catered for from absolute beginners to veterans.

We have two key staff socials during the year.  In the summer, we have a family BBQ where you can invite everyone along for an afternoon of good food, music and hopefully sun!  In the winter we invite staff to join in with a Christmas party.  For our volunteers, in February we host our Long Service Awards Evening, in June we celebrate National Volunteers Week  holding several social events throughout the week and in the Autumn we host our annual Thank You events, which gives you the opportunity to meet other volunteers and members of staff you don't normally get to meet through your role.

For employees who enjoy being active, we have bike stands, lockers and showers for you to use.  We are also signed up to the Cycle to Work scheme and are part of the corporate discount scheme at the North Devon Leisure Centre.

In addition to these activities and schemes, there is always something else being planned or happening, from a bake-off to a walking group to an employee team entering one of our fundraising events.   All these things help to make North Devon Hospice a great place to work and volunteer.