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Support and development

Supporting you as a volunteer

We want to make sure that all of our volunteers feel supported in their volunteer role at the hospice.

We do everything we can to make your volunteering experience as rewarding and enjoyable as possible. Before you start, no matter what role you have chosen, we will provide all the training you need to ensure you are confident and supported in your role.
For some it is quite a big step to start volunteering somewhere new, and for others it may be quite a challenge to come to the hospice for personal reasons.  No matter what your circumstances, don’t worry, we will be there every step of the way to support you to find the right role for you and to ensure that everything goes smoothly.

As part of your welcome to the team you will learn about the hospice and all that we do, as well as the expectations of your role. We do ask our volunteers to complete  Statutory Training, the topics vary depending on your role, but they will cover things like Health & Safety, Infection Control and Safeguarding.  These provide the basics to ensure you will be safe and happy in your role. Many roles offer a 'Buddy' scheme so you have a fellow volunteer alongside you when you first start, who will help to show you the ropes and answer questions that you may have.

Throughout your volunteering journey with us, your line manager & the Volunteering Team, will be with you, supporting and guiding you along the way.  There will be opportunities, throughout your volunteering, to learn more about other aspects of the hospice as well as undertaking additional training for those looking to develop further. 

Throughout the year we host several volunteer social events, including our annual Reward & Recognition evening where we celebrate our long service volunteers.  This is a lovely evening where we can thank and recognise our volunteers who have been with us for over 20 years.  An incredible achievement and one we are immensely proud of.  These social events allow us to say a big thank you to you, our incredible volunteers, and also gives you the opportunity to socialise with other volunteers and staff you may not often have the chance to otherwise meet.

For those who might like to get a little more involved, we have a 'Volunteer Consultative Forum' which meets every quarter.  The Forum consists of 12 nominated volunteer representatives covering all areas of the hospice, along with the Director of HR and the Volunteer Coordinator.  These volunteers play a key role in contributing towards organisational development, feeding back ideas and thoughts, and helping to share information with their own teams.